Terms of Service
Last updated: September 2025
1. Acceptance of Terms
By accessing or using Twitterapi.io (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.
2. Description of Service
Twitterapi.io provides APIs and SaaS tools that allow customers to monitor and analyze publicly available information from the social media platform X (formerly Twitter).
We do not provide access to private messages, non-public data, or information that requires authentication.
The Service is intended for research, brand monitoring, compliance, and other legitimate business purposes.
3. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts. By using the Service, you represent that you meet these requirements.
4. Customer Responsibilities
You agree that you will:
- Use the Service only in compliance with these Terms, applicable laws, and our Acceptable Use Policy (AUP).
- Be responsible for maintaining the confidentiality of your account credentials and API keys.
- Ensure that your use of the Service does not violate the rights of third parties, including X/Twitter's terms of service.
5. Prohibited Uses
You may not use the Service to:
- Collect, sell, or distribute personal data for harassment, stalking, doxxing, or discriminatory targeting.
- Interfere with or disrupt the Service or its infrastructure.
- Violate any applicable laws, regulations, or third-party rights.
- Circumvent access controls or attempt to retrieve data beyond publicly available content.
6. Data and Privacy
We process only publicly available data and do not access private accounts, messages, or sensitive categories of personal data.
Please refer to our Privacy Policy for details on how we handle user data.
7. Payment and Billing
- Fees are charged according to the pricing plan you select.
- All payments are handled through our payment processor (Stripe).
- Subscriptions renew automatically unless canceled prior to the renewal date.
8. Refunds and Disputes
- Refunds are handled according to our Refund Policy, available on our website.
- You agree to first contact us to resolve disputes before initiating a chargeback with your bank or card issuer.
9. Service Availability
- We strive to maintain high availability but do not guarantee uninterrupted or error-free service.
- We may suspend access for maintenance, upgrades, or in response to abuse.
10. Intellectual Property
- All rights, title, and interest in and to the Service (including software, APIs, documentation, and branding) remain with Twitterapi.io and its licensors.
- You may not copy, modify, reverse-engineer, or distribute any part of the Service without written permission.
11. Termination
We may suspend or terminate your access to the Service immediately if you breach these Terms, our AUP, or any applicable law. Upon termination, your right to use the Service will cease immediately.
12. Compliance with Laws
You are solely responsible for ensuring that your use of the Service complies with all applicable laws, including data protection, privacy, and export control laws.
We prohibit use of the Service from embargoed regions (including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Luhansk).
13. Limitation of Liability
To the maximum extent permitted by law, Twitterapi.io and its affiliates are not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, data, or goodwill.
14. Indemnification
You agree to indemnify and hold harmless Twitterapi.io, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the Service or violation of these Terms.
15. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will provide notice via our website or email. Continued use of the Service after such updates constitutes acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
17. Contact Us
For questions about these Terms, please contact us at:
Email: hello@twitterapi.io
Website: https://twitterapi.io
These terms are effective as of September 2025 and apply to all users of Twitterapi.io